Return & Refund Policy – NEELOFARS

At NEELOFARS, customer satisfaction is important to us. Please read our Return & Refund Policy carefully.

1. Return Eligibility

• Customers can request a return if they receive a wrong item, damaged item, or defective product.

• Return requests will be reviewed and accepted within 2–3 working days.

• Products must be unused, unwashed, and in original condition with tags and packaging intact.

• Used, washed, or customer-damaged products are not eligible for return or refund.

2. Refund Policy

• Once the returned product is received and inspected, the refund will be processed within 7 working days.

• Refund amount will be transferred through Bank Transfer.

• Customers must provide correct bank details for refund processing.

3. Shipping Charges

• Shipping charges for returns/refunds will be borne by the customer.

• Original shipping charges (if any) are non-refundable.

4. Non-Returnable Items

The following items are not eligible for return/refund:

• Used products

• Washed products

• Products damaged by customer misuse

• Items returned without original packaging/tags

5. Contact Us

For return or refund requests, please contact NEELOFARS Customer Support with your order details.

Thank you for shopping with NEELOFARS.